As a responsible and transparent business, we are totally committed to protecting your privacy and any personal data we may collect. We appreciate the trust you place in us when sharing your personal data.The security of that data is very important to us.
This policy covers any personal data that is collected through our website, by telephone and through any related social media applications. By using our website, you’re agreeing to be bound by this Policy.
Who Are We
The Royal Hotel Walsall is an hotel offering quality accommodation, function rooms, restaurant and bar.
The Royal Hotel Walsall is the data controller. This means that we determine what data is collected, how this data is going to be used and how this data is protected.
Our trading office address is:
What type of personal data do we collect from you?
The personal information we collect when completing our contact form might include your name, address, email address and telephone number. If you purchase a product from us online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Use of ‘cookies’
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services using our contact form or if you register to receive one of our newsletters or details relating to any promotions we may run.
Purpose of data collection and how your information is used
We may use your information to:
To provide you with information that you have requested or which we think may be relevant to a subject in which you have shown an interest
Initiate and process transactions that you have submitted to us
fulfil product orders placed by yourself
seek customer feedback to improve on the products and services we provide
notify you of changes to our services
Communicate with you about any issue that you raise with us or which follows from an interaction between us
Who has access to your information
We do not share your information with third parties for marketing purposes. We may pass your information to our third party sub contractors for the purposes of completing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
Security measures to protect your personal information
We have what we believe are appropriate security controls in place to protect personal data. We accept no liability in respect of breaches that occur beyond our sphere of control. Any financially sensitive information such as credit or debit card details is never stored by ourselves. Non-sensitive details such as your email address are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems
You choose how we use your personal data
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about any existing or new products and services, then you can select your choices by ticking the relevant boxes situated on the contact form from which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
How you can access and update your information
If you change any information we have including your email address, please help us to keep our records up to date by emailing or writing to us, alternatively, you can telephone using the contact details below.;
You have the right to ask for a copy of the information we hold about you.
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner. Should you feel dissatisfied with our handling of your data, you are entitled to escalate your complaint to the Information Commissioner’s Office (ICO).